Haokan Clock Support

Support for iPhone and iPad
Last updated: July 10, 2026

Need help? Email support@shou.my. Include your device model, iOS or iPadOS version, app version, and a short description. Do not include passwords or payment card details.

Show or Hide the Controls

Tap the clock once to show the bottom controls. Tap the clock again or wait for the controls to dismiss. A recognized double-tap switches the configured clock behavior without leaving the bottom controls visible.

Change Themes and Clock Size

Swipe horizontally on the clock to browse themes, or open the theme panel. Brightness and clock-size controls are available together in the adjustment panel. At maximum size, the app enlarges the clock as far as the current screen, orientation, safe area, and selected theme allow without cutting off the full time.

Focus Timer and Always-On Behavior

Start the Focus timer from the controls. While the timer is active, Haokan Clock asks iOS to keep the display awake. Close or finish the timer to return to the normal clock. iOS power settings, Low Power Mode, device temperature, and system restrictions may still affect the display.

Restore the Pro Purchase

1. Confirm the device is signed in with the Apple Account used for the original purchase.
2. Open the Pro screen in Haokan Clock.
3. Tap Restore Purchases and wait for StoreKit to finish.
4. If the purchase still does not appear, restart the app and try once more on a stable network.

Haokan Clock Pro is a one-time, non-consumable in-app purchase. Billing, refunds, and purchase history are handled by Apple.

Before Contacting Support

• Update Haokan Clock and iOS or iPadOS to the latest available version.
• Restart the app after changing system display or orientation settings.
• For purchase issues, check that the App Store account matches the purchasing account.